How Can We Help?

Q: What are your lot/space rents?
A: Rents vary by community. For up-to-date rents for the community you are interested in please refer to the property information page.
Q: Do you accept pets?
A: Pets are welcome. Generally, however, due to space and fencing constraints, animals over 30 lbs are not allowed. Animals with a history of aggressive behavior and/or vicious breeds are also restricted. When filling out your application please include all details for your pet(s) so that we may determine if your pet(s) are within our Rules & Regulations standards for the community you are applying for.
Q: Will you run a background check?
A: Yes, background and criminal checks will be run for each potential resident in accordance with state law.
Q: Is a security deposit required?
A: Yes. Security deposit is equal to one month’s rent.
Q: Do you charge an application fee?
A: There is a $45 non-refundable application fee for each prospective resident applying for the community.
Q: After I am approved, what do I have to pay?
A: On or before your move-in date, you will need to pay security deposit and 1st month’s rent.
Q: Do I need homeowners insurance?
A: Yes homeowners insurance is required.
Q: What lease terms do you offer?
A: We offer annual leases or month-to-month lease terms.
Q: How do I schedule an appointment to tour one of your communities?
A: To schedule an appointment you may email us at sales@collectivemhc.com or give us a call at 844-244-7633.
Q: What are your home and lot standards?
A: Home and lot standards may have slight variations between communities. For up-to-date home and lot standards please visit the “Community Information” page for the community you are interested in. You may also contact sales@collectivemhc.com and reference the community of interest and we will email a copy of the corresponding home and lot standards.
Q: Can I bring in my own home? What are your requirements?
A: Yes! We may have vacant lots available and also lots with homes for sale. For more information on the Home and Lot Standards for the community you are interested in please contact us sales@collectivemhc.com.
Q: Do you have homes for sale? How do I qualify?
A: Yes, at many of our communities we do have new homes for sale. For more information on the homes we have for sale please visit the “Featured Listings” page. Next to each home there will be an “Apply” link that will lead you to the financing application, the first step in the qualification process. For more information on homes we have for sale and the process for purchasing, please contact us at sales@collectivemhc.com or give us a call at 844-244-7633.
Q: How do I set up my Tenant Web Access account?
A: If you’ve signed up for Tenant Web Access please click on the “Tenant Web Access” link on the home page to access your account.
Q: How do I pay my rent?
A: You can pay your rent online through your Tenant Web Access account (TWA), ACH, or in-person at the manager’s office within your community using a check or money order.
Q: How do I submit a comment or complaint?
A: Please email management@collectivemhc.com with details on your comment or complaint along with the best contact information where we may reach you.
Q: I have a maintenance emergency, and it’s after hours who do I call?
A: For an after hours emergency call the manager’s office for your community and leave a message. Emergency voicemails are monitored 24/7. You may also email emergency@collectivemhc.com with details on the maintenance emergency. Please note this is for maintenance emergencies only. If this is a life threatening event dial 9-1-1.
Q: What is your move-out process?
A: Please contact your onsite manager for the specific move-out process for your community. Please note, 30 days notice is required if you are selling your home and 90 days notice is requested if you are moving your home out of the community entirely.
Q: How long until I get my deposit back?
A: You will receive your deposit back within in 30 days of move-out.
Q: I am selling my home, who do I need to notify?
A: Once you have made the decision to sell your home you will need to notify the manager for your community. The manager will complete a Resale Compliance Inspection that corresponds to the community’s Rules & Regulations, specifically home and lot standards. A copies of the Resale Compliance Inspection form will be made available to you and will be included in the buyer’s new lease.
Q: Who do I call to dispute charges on my account?
A: For questions or to dispute any charges on your account, please reach out to the manager for your community. You may also email us at management@collectivemhc.com.